Pay Later (Split) Terms & Conditions

Updated:

October 1, 2026

At-a-Glance Summary (What You’re Agreeing To)

Who You Pay: Once Stitch approves your application in the Stitch app, you will have a Spending Limit that you can use at one or more Merchants. When you buy from a Merchant using Pay Later: Split, you agree that your purchase will be funded by Stitch paying the Merchant upfront on your behalf, and you repaying Stitch over time.
Repayments: Your instalments are automatically debited on the dates shown in your Repayment Plan. Each purchase you make using your Spending Limit has its own Repayment Plan. You authorise Stitch (and Stitch Money, acting on Stitch’s behalf) to collect the instalments from your linked card or bank account.
Fees: Stitch does not charge you any interest, fees, or service charges for using Pay Later: Split in the ordinary course.
If You Miss a Payment: If you miss a payment, we may charge a late fee and restrict your ability to use Pay Later: Split or reduce your Spending Limit until your account is brought up to date.
Refunds: Refunds follow the Merchant’s refund policy. Stitch may adjust your Repayment Plan once the Merchant confirms a refund with Stitch.
Your Responsibilities: Keep your account and payment details safe. You must make all repayments through Stitch under your Repayment Plan, even if you have a dispute with the Merchant (for example, a dispute over the goods purchased from the Merchant).
Credit Reporting: Stitch may check and share information about your payment history with credit bureaus. Late or missed payments can affect your credit record.
Privacy: Stitch processes your personal information in line with its Privacy Policy.
Law: Governed by South African law.
Support Contact: support@stitch.money

By continuing you confirm that you’ve read and understood this summary, the Pay Later: Split Terms & Conditions herein and Stitch’s Privacy Policy, and agree to be bound by all of them.

Full Pay Later: Split Terms and Conditions

What These Terms Cover
1. These Pay Later: Split Terms and Conditions (“Terms”) explain how Stitch Services Proprietary Limited (“Stitch” or “we”) enables you (“you”, or “your”) to apply for a spending limit through the Stitch app (your “Spending Limit”) and to use it to pay for goods or services purchased from approved merchants (“Merchants”) over time, using Pay Later: Split.
2. Your purchase contract for the goods or services remains with the Merchant. Your payment and repayment obligations are to Stitch.
3. When you use your Spending Limit to pay for a purchase, Stitch pays the purchase price to the Merchant on your behalf, and you owe Stitch the amount paid for that purchase, which you must repay in line with the Repayment Plan for that purchase.
4. The Stitch app and portal through which you apply for and manage your Spending Limit and Repayment Plans (the “Stitch app”) is operated by Stitch Money Proprietary Limited (“Stitch Money”), a company in the same group as Stitch. Stitch has appointed Stitch Money to operate the Stitch app, through which your Spending Limit and Repayment Plans will be administered, and to process the collection of your instalments (whether from your linked bank account or payment card) on Stitch’s behalf. Stitch may also appoint other service providers, including other companies in its group, to do so.
5. Where Stitch Money or another service provider acts on Stitch’s behalf under these Terms, it does so as Stitch’s agent and your obligations under your Repayment Plans remain owed to Stitch. Any instalment or other amount you pay to, or that is collected by, Stitch Money on Stitch’s behalf will count as payment to Stitch for that amount.
Eligibility
1. When you apply for a Spending Limit, and each time you use it, you confirm that:
  1. you are at least 18 years old and a South African resident;
  2. you are not under debt review, sequestration, or administration;
  3. you have a valid South African bank account and debit or credit card in your name; and
  4. all information you provide to Stitch and the Merchant is true, complete and accurate.
2. Stitch may conduct affordability and credit assessments as required by law, both when you apply for a Spending Limit and from time to time while your Spending Limit remains open. You may be asked to provide supporting documents or allow Stitch to access affordability data.
How Pay Later: Split Works
1. When you apply for Pay Later: Split through the Stitch app, Stitch will assess your application for affordability and creditworthiness.
2. If Stitch approves your application, Stitch will grant you a Spending Limit, which will be shown in the Stitch app. You may use your Spending Limit, in whole or in part, to pay for purchases at one or more Merchants by selecting Pay Later: Split at checkout, up to the available balance of your Spending Limit. Each time you use your Spending Limit to make a purchase, you will receive a repayment plan through the Stitch app or portal, or by email showing the instalment amounts due to Stitch and the due dates for that purchase (a “Repayment Plan”).
3. Stitch may approve or decline each of your applications (including each request to use your Spending Limit for a purchase) at its discretion, even if you’ve used Pay Later: Split before.
4. Your available Spending Limit is your Spending Limit less the total amount still owing under all your Repayment Plans. As you repay your instalments, the amounts repaid will become available for you to use again, unless Stitch has suspended or reduced your Spending Limit.
5. Stitch may review your Spending Limit from time to time. Stitch may reduce or suspend your Spending Limit, including where your financial circumstances change, where you miss a payment or where Stitch is required to do so by law, and Stitch will notify you if it does so. Stitch will only increase your Spending Limit if you ask for, or agree to, the increase and after a further affordability assessment.
6. You do not have to use your Spending Limit, and Stitch does not charge you for having a Spending Limit that you have not used. You only owe Stitch amounts for purchases you have made using your Spending Limit.
7. You authorise Stitch (and Stitch Money, acting on Stitch’s behalf) to collect the instalments from your linked card or bank account on the due dates and in line with each Repayment Plan.
8. You may terminate your use of Pay Later: Split at any time by paying any outstanding instalments under all your Repayment Plans and notifying Stitch through the Stitch app that you wish to close your Spending Limit.
Your Repayments
1. You must ensure enough funds are available for Stitch to collect each instalment on its due date.
2. If you miss an instalment it remains due and owing to Stitch, and Stitch may, as a result of your default, also:
  1. charge a reasonable, late fee to cover the administrative and collection costs arising from the missed payment;
  2. suspend or restrict your ability to use Pay Later: Split (including by suspending or reducing your Spending Limit) until all overdue amounts are paid; and/or
  3. require immediate payment of any outstanding instalments under any of your Repayment Plans.
3. Any late fee is applied only as a consequence of a missed payment and is not charged for the ordinary use of Pay Later: Split.
4. Pay Later: Split is free of charge when instalments are paid on time, and no interest, service fees or account fees (including for having a Spending Limit) apply in those circumstances.
5. To the extent that any applicable consumer credit legislation becomes relevant as a result of a missed payment, Stitch will comply with such legislation.
6. You must continue to pay all instalments even if goods or services are returned, defective or disputed, unless the Merchant approves a refund and confirms this with Stitch.
Debit Order Collections
1. You grant Stitch a mandate, which Stitch Money will process on Stitch’s behalf, to collect each instalment shown in each of your Repayment Plans from your linked payment card or bank account on the due date. This mandate applies to each Repayment Plan, including Repayment Plans for future purchases you make using your Spending Limit.
2. Collections from your linked bank account will be processed by Stitch Money on Stitch’s behalf as a DebiCheck debit order, which you may be asked to approve through your bank. Collections from your linked payment card will be processed by Stitch Money on Stitch’s behalf using the card details you have saved in the Stitch app, and you authorise Stitch Money to charge your card for each instalment on this basis. The collection may appear on your bank or card statement under the name “Stitch” or “Stitch Money”.
3. You may cancel this mandate at any time by written notice to Stitch. Cancellation of the mandate does not affect any instalment already owing under any Repayment Plan.
4. The amount of any instalment collected under the mandate may differ from the amount shown in your Repayment Plan, including where a late fee has been added, where your Repayment Plan has been adjusted following a refund, or where a collection is being processed to recover arrears.
5. The timing of collections may vary from the dates shown in your Repayment Plan. You acknowledge and agree that:
  1. where an instalment due date falls on a Sunday or South African public holiday, or on any interbank non-processing day, the collection may be processed on the next available processing day;
  2. Stitch may use the account tracking feature enabled by DebiCheck and the Registered Mandate debit order system to identify when funds become available in your linked bank account, and funds may accordingly be debited on a date later than the expected instalment date; and
  3. the collection date of an instalment may be rescheduled to effect successful collection, based on collection history and operational requirements.
6. If a collection under the mandate is returned unpaid or is disputed, Stitch may re-present the collection in accordance with the applicable scheme rules. Where your non-payment persists, Stitch may process additional collections against your linked payment card or bank account as necessary to recover any amounts owing.
7. You will be liable for any bank or card-issuer fees levied against your linked payment card or bank account in respect of any collection under the mandate, whether the collection was successful, returned unpaid or disputed. Stitch is not liable for these fees, regardless of how they arise.
8. The mandate may be ceded or assigned by Stitch to any third party in connection with the cession or assignment of your Repayment Plan or associated obligations. You agree to any such cession or assignment.
Returns and Refunds
1. Returns and refunds must follow the Merchant’s return and refund policy.
2. Once the Merchant confirms an approved refund with Stitch, Stitch will:
  1. apply the refund to reduce the amount you owe under the Repayment Plan for that purchase and pay the refund (to the extent it exceeds the amount you still owe for that purchase) to you via your original payment method; and
  2. adjust your Repayment Plan to reflect the refund and restore your available Spending Limit accordingly.
3. If the Merchant refunds you directly (for example, in cash or store credit), you remain responsible for repaying Stitch until the Merchant confirms the refund with Stitch, or Stitch confirms otherwise.
Your Responsibilities
You agree to:
1. keep your account and payment details secure;
2. notify Stitch immediately if you suspect unauthorised use or fraudulent activity;
3. use Pay Later: Split only for lawful purchases; and
4. pay all instalments through Stitch, even if you have a dispute with a Merchant.
Credit Checks and Privacy
1. You consent to Stitch performing credit and affordability checks when you apply for a Spending Limit or use it to make a purchase, and at any time thereafter.
2. Stitch may share your credit information and payment history with registered credit bureaus.
3. Stitch may collect and process your personal information in line with its Privacy Policy and the Protection of Personal Information Act (POPIA). Stitch Money and any other service provider appointed by Stitch will process your personal information on Stitch’s behalf to operate the Stitch app, administer your Spending Limit and Repayment Plans, and collect your instalments.
Default and Collections
1. Any recovery or collection action will be proportionate and limited to amounts lawfully due as a result of your default.
2. If you miss payments or instalments, Stitch may:
  1. send you a notice and, if unresolved, start legal proceedings;
  2. report your default to credit bureaus; and/or
  3. recover legal and collection costs from you.
3. A certificate signed by Stitch showing the amount owed will be sufficient proof of debt, unless you prove otherwise.
4. Your registered email address or account contact details will serve as your chosen address (domicilium) for notices or legal documents.
Communications
1. Stitch may contact you (directly or through Stitch Money on its behalf) by email, SMS, in-app message or through the Merchant (at its discretion) regarding payments or account matters.
2. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting Stitch. Communications related to payments or your account cannot be opted out of.
Limitation of Liability
1. You acknowledge that Stitch is not responsible for:
  1. any loss arising from goods or services provided by the Merchant;
  2. any unauthorised use of your account; or
  3. any losses you may incur related to Pay Later: Split.
2. Nothing in these Terms limits your rights under the Consumer Protection Act or National Credit Act, where applicable.
Updates to these Terms
Stitch may update these Terms from time to time. You will be notified of material updates and must accept the new Terms before using your Spending Limit again.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.
Stitch Contact Details
1. Email: support@stitch.money
2. Website: https://stitch.money/
Acceptance
By selecting “Agree & Continue”, you confirm that:
1. you have read and understood these Terms;
2. you are authorised to enter into these Terms and each Repayment Plan;
3. you understand that these Terms govern your Spending Limit and each Repayment Plan; and
4. you agree to be bound by these Terms and each Repayment Plan.