Unified commerce

Unified commerce is an approach to retail payments and operations in which online, in-person and mobile transactions are managed through a single, integrated platform — giving merchants one view of transactions, inventory and customer data regardless of channel. It is distinct from omnichannel commerce, which connects existing systems after the fact; unified commerce is built on a single underlying platform from the outset. For businesses, the primary benefits are simplified reconciliation, consistent customer experience across touchpoints and the ability to manage all payment methods and providers in one place. Stitch offers unified commerce infrastructure for South African retailers operating across online and physical channels.